Return & Refund
30 Days Money Back Guarantee
30-Day Return: We provide 30 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.（Return shipping costs will be borne by the customer）
Please note: for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team(firstname.lastname@example.org) to agree the return and get instructions on how to proceed. .
Incorrect Product Ordered
If you change your mind or realize you ordered an incorrect product, pls contact our Customer Care (email@example.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.
If your product has been shipped already, we could not make changes anymore.（After you receive the order, return it to us for a new order, and the customer needs to bear the return shipping fee）
Product Not Received
If your product has not been delivered at all or lost, pls contact our Customer Care (firstname.lastname@example.org), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.
Product Damaged or Faulty
If you have received a damaged or faulty product, pls contact our Customer Care (email@example.com) to clearly detail the issues you are having, we will replace or refund your order at our discretion.
We need you to return the faulty product and any accessories that came with it, with their original packaging.
Any Other Return Request
If you still need help with any other return request, please contact our Customer Care (firstname.lastname@example.org), who will be happy to help with any queries you may have.