Shipping Guide
(The following is a simple statement. For more details, please visit the shipping guide page.)
Warehouse Address:114 Melrich Road, STE E, Cranbury, NJ 08512
In-Stock [ USA ] : 12-24 Hours Processing time + 2-5 Days Shipping time.
Not In-Stock [ USA ] : Will be shipped directly from China factory. 1-3 Days Processing time + Shipping Time (Depends on your shipping method you choose and your location)
Here is the shipping time table:
Free Shipping Option : 7-15 Days;
Expedited Shipping Option : 7-10 Days
Shipping partners: USPS, UPS, FedEx, DHL,Royal Mail, etc.
Track your order: Once shipped,you will recieve the tracking number in your mailbox.You can track your order on the carrier official website ( www.usps.com , www.fedex.com , www.ups.com ,etc) or 17track.net. You can also email us: info@nicesis.com to get the latest status of your package.
Discreet Packaging :
All Male Masturbators Cup Sex Toy will be packed in a plain carton box. There will be no information indicating that it’s a sex toy.
Order Cancellations Policy
Haven't been shipped: 5% cancellation fee+( refund processing fee : depending on your payment method, PayPal or credit card payment method)
Once shipped : 5% cancellation fee+(refund process fee: this depends on your payment method, PayPal or credit card payment）+ (recall fee for express packages: based on shipping company and other factors)
You can send a cancellation request via email ：info@nicesis.com
100% Refund Policy
You can get a refund in the following cases:
1,Never received your order – Full refund, or resend it for you if you’re willing to wait.
2,Received the wrong product – Provide us with photos of the wrong product and we will refund or resend a correct product for you.
3,Received the damaged product– If this is caused by the carrier, please file a complaint with the carrier and we will assist you in obtaining compensation.
4, If it's product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.
30 days Return Policy
We offer 30 days easy return service.But you must ensure that the package has never been opened and the product has never been used,you need to provide the necessary photos and videos as evidence.Then, we will give you the return address, you just need to send it to the address according to our request ( You will cover the shipping cost & refund process fee ).Email us : info@nicesis.com
